Providing excellent customer experience

Got a call from my health insurance (or whatever it is that they are: I am still confused about how this stuff works in the US). Anyway, the automated call said Why don't you refill your prescriptions now, so you don't have to worry about them during holidays? I thought that was reasonable and pressed "1" as suggested by the bot. That put me in a wait loop for about 2 minutes and then I got disconnected.

Great job Cigna.

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