2009-04-20

Policy over common sense--wins every time!

As I was shopping for a party outfit a few days ago, I checked out Plato's Closet, which is great for getting stuff that I don't intend to wear a lot for cheap.

There was a line at the fitting rooms, however, out of three available stalls, only two were in use. The third one was empty.

Knowing that the doors lock when pulled closed, I assumed it was an oversight and asked one of the folks working the floor to unlock it, in view of all the people waiting.

The answer: "This is a handicapped fitting room, and we reserve it for handicapped customers only."

Which would have made sense if there was at least a single handicapped person in the store who could have potentially needed the room before any of us already waiting in line.

Brilliant.

3 comments:

  1. The proper response would have been "I am handicapped, you jerk!"

    ReplyDelete
  2. seems to me that if a handicapped person did show up, they could wait in line for their fitting room like everyone else.

    i remember waiting in a line of five or so customers with one employee checking us out, while two stood nearby folding clothes and chatting. i felt like saying, "so you folks don't know how to run a cash register or what?" well, i guess customer service isn't a high priority at some places.

    ReplyDelete
  3. @Luke: Yeah, customer experience is lacking in many places, and that does not help my natural aversion to shopping...

    ReplyDelete